Effective Date: March 04 2024
1. Introduction
Golechha Bioscience is committed to providing our customers with high-quality products and excellent service. We understand that sometimes it may be necessary to cancel an order or request a refund. This Cancellation & Refund Policy outlines the procedures for doing so.
2. Cancellation Policy
2.1 Order Cancellation Before Dispatch:
- You can cancel your order without any charges until it is dispatched from our warehouse.
- To cancel your order before dispatch, please contact us immediately through info@nutragb.com.
- Once your order is confirmed and dispatched, cancellation will not be possible.
2.2 Order Cancellation After Dispatch:
- Orders cannot be cancelled once they are dispatched from our warehouse.
- However, you can still return the product for a refund as per our Return Policy (see below).
3. Refund Policy
3.1 Conditions for Refund:
- We will offer a full refund for the product amount if:
- The product is damaged or defective upon arrival.
- The product is not as described on the website.
- The wrong product has been delivered.
- We will offer a partial refund (deducting shipping charges) if:
- The customer changes their mind about the product after receiving it.
- The product is returned in a used or damaged condition.
3.2 Refund Process:
- To request a refund, please contact us within [Number] days of receiving the product.
- You will need to provide us with your order number and reason for return.
- We will then provide you with instructions on how to return the product.
- Once the product is received and inspected by us, your refund will be processed within 5 business days.
- The refund will be issued to the original payment method used for the purchase.
4. Exceptions
This Cancellation & Refund Policy does not apply to the following products:
- Customized products
- Downloadable products
- Products with a limited shelf life
5. Contact Us
If you have any questions about our Cancellation & Refund Policy, please contact us through the following channels:
6. Governing Law
This Cancellation & Refund Policy is governed by and construed in accordance with the laws of India.
7. Amendments
We reserve the right to amend this Cancellation & Refund Policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website.
8. Additional Information
This Cancellation & Refund Policy should be read in conjunction with our Terms & Conditions and Privacy Policy.
